Orders are processed Monday – Friday (excluding public holidays) from 8am – 5pm AEST and can take up to 2 – 3 business days to process before being shipped. Once shipped you should receive your order within 5-7 business days depending on your location. ** DUE TO THE COVID-19 VIRUS PLEASE EXPECT DELAYS**
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Your tracking number will be sent to your email once your order has been dispatched.
Unfortunately at this stage we only ship within Australia.
Regular Post (Australia Only): Delivery between 5-7 business days depending on location.
Please email firstname.lastname@example.org if you require your order express posted. An invoice may be sent to cover the extra cost. This will need to be paid prior to posting your order.
Unfortunately we do not accept returns for change of mind. Please read the description carefully before placing an order. If you are not sure of something, please don’t hesitate to contact us first.
If your item is incorrect, please notify us immediately at email@example.com
We do not offer exchanges or store credits. We will only accept a return if the item has arrived damaged given it has not been more then 30 days since the date of purchase. You will need to provide receipt or proof of purchase and photos of the damaged goods to our email firstname.lastname@example.org. Once approved, we will email you a shipping label to send the parcel back to us, Please if possible use the original shipping box.
Please make sure to contact us before any returns.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total.
We accept PayPal (including credit card) payments and Afterpay.
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