Contact Info

PO BOX 5126, Mildura Victoria 3500

Email: hello@merakiandrose.com.au

Website: http://merakiandrose.com.au

Customer care: hello@merakiandrose.com.au

SHIPPING POLICY

Orders are processed Monday – Friday (excluding public holidays) from 8am – 5pm AEST and can take up to 2 – 3 business days to process before being shipped. Once shipped you should receive your order within 5-7 business days depending on your location. ** DUE TO THE COVID-19 VIRUS PLEASE EXPECT DELAYS**

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Your tracking number will be sent to your email once your order has been dispatched.

Unfortunately at this stage we only ship within Australia
Regular Post (Australia Only): Delivery between 5-7 business days depending on location.

RETURNS

Unfortunately we do not accept returns for change of mind. Please read the description carefully before placing an order. If you are not sure of something, please don’t hesitate to contact us first.

If your item is incorrect, please notify us immediately at hello@merakiandrose.com.au

We do not offer exchanges or store credits. We will only accept a return if the item has arrived damaged given it has not been more then 30 days since the date of purchase. You will need to provide receipt or proof of purchase and photos of the damaged goods to our email hello@merakiandrose.com.au. Once approved, we will email you a shipping label to send the parcel back to us, Please if possible use the original shipping box.

Please make sure to contact us before any returns.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total.

PAYMENT OPTIONS

We accept PayPal (including credit card) payments and Afterpay.

 PRIVACY POLICY

“By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.”

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